{"id":10,"date":"2026-06-11T21:38:44","date_gmt":"2026-06-11T21:38:44","guid":{"rendered":"https:\/\/dreamteameg.com\/?page_id=10"},"modified":"2026-07-30T16:17:21","modified_gmt":"2026-07-30T16:17:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dreamteameg.com\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"

En Dream Team EG<\/strong>we are committed to delivering high-quality athletic apparel and official team jerseys designed for players, teams, and passionate supporters. Because many of our products are limited-edition releases, exclusive pre-orders, or custom-made items (featuring names, numbers, or specific logos), we kindly ask you to carefully review our cancellation, exchange, and return policies before completing your purchase.<\/b><\/p>\n\n\n\n

Order Cancellations<\/h2>\n\n\n\n

Pre-Order & Regular Catalog Products:<\/strong> You may request a cancellation and receive a full refund within the first 24 hours<\/strong> after placing your order<\/p>\n\n\n\n

After this timeframe, your order will automatically enter our production and manufacturing process, and we will no longer be able to process any cancellations.<\/p>\n\n\n\n

Exchanges & Returns<\/h2>\n\n\n\n

Custom & Personalized Products:<\/strong> Because our garments are made on demand, we do not accept exchanges or returns due to incorrect size selections, names, or numbers provided by the customer.<\/strong> submitted by the customer. We strongly recommend carefully reviewing our Size Guide before completing your purchase.<\/p>\n\n\n\n

Manufacturing Exceptions:<\/strong> We will only process exchanges or issue store credit if the product has one of the following verified issues:<\/p>\n\n\n\n

An incorrect size was shipped due to a packing error.<\/p>\n\n\n\n

Major manufacturing or stitching defects.<\/p>\n\n\n\n

Printing or design errors caused by our team (such as a name or number that differs from the details registered on your order).<\/p>\n\n\n\n

Defect Reporting Process<\/h3>\n\n\n\n

If your garment arrives with a manufacturing issue, you have a maximum period of 5 calendar days<\/strong> after receiving your package to report the issue:<\/p>\n\n\n\n

    \n
  1. Send an email to soporte@dreamteameg.com<\/strong> with your order number.<\/li>\n\n\n\n
  2. Attach clear photos showing the defect or issue with the garment.<\/li>\n\n\n\n
  3. Our team will review your case within no more than 48 business hours. If approved, we will provide a return shipping label and arrange a replacement garment at no additional cost.<\/li>\n<\/ol>\n\n\n\n

    If you have any additional questions regarding your order or an ongoing pre-order, please contact us directly through our official support channels.<\/em>.<\/p>","protected":false},"excerpt":{"rendered":"

    En Dream Team EG, nos esforzamos por ofrecer prendas deportivas y jerseys oficiales de la m\u00e1s alta calidad para nuestros equipos y jugadores. Debido a que la mayor\u00eda de nuestros productos son piezas de edici\u00f3n limitada, preventas exclusivas o art\u00edculos personalizados (con nombres, n\u00fameros o logotipos espec\u00edficos), te pedimos leer atentamente nuestras pol\u00edticas de cambios […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":8095,"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/8095"}],"wp:attachment":[{"href":"https:\/\/dreamteameg.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}