En Dream Team EGwe are committed to delivering high-quality athletic apparel and official team jerseys designed for players, teams, and passionate supporters. Because many of our products are limited-edition releases, exclusive pre-orders, or custom-made items (featuring names, numbers, or specific logos), we kindly ask you to carefully review our cancellation, exchange, and return policies before completing your purchase.
Order Cancellations
Pre-Order & Regular Catalog Products: You may request a cancellation and receive a full refund within the first 24 hours after placing your order
After this timeframe, your order will automatically enter our production and manufacturing process, and we will no longer be able to process any cancellations.
Exchanges & Returns
Custom & Personalized Products: Because our garments are made on demand, we do not accept exchanges or returns due to incorrect size selections, names, or numbers provided by the customer. submitted by the customer. We strongly recommend carefully reviewing our Size Guide before completing your purchase.
Manufacturing Exceptions: We will only process exchanges or issue store credit if the product has one of the following verified issues:
An incorrect size was shipped due to a packing error.
Major manufacturing or stitching defects.
Printing or design errors caused by our team (such as a name or number that differs from the details registered on your order).
Defect Reporting Process
If your garment arrives with a manufacturing issue, you have a maximum period of 5 calendar days after receiving your package to report the issue:
- Send an email to soporte@dreamteameg.com with your order number.
- Attach clear photos showing the defect or issue with the garment.
- Our team will review your case within no more than 48 business hours. If approved, we will provide a return shipping label and arrange a replacement garment at no additional cost.
If you have any additional questions regarding your order or an ongoing pre-order, please contact us directly through our official support channels..